Handling Complaints

处理投诉

B2 中上級 · EnglishJoy Studio · B2

Episodes

  1. Stay Calm First — 先保持冷静
  2. Firm but Polite — 礼貌且坚定
  3. Offering Solutions — 提出方案
  4. Follow Up — 跟进
  5. Complaint Skills — 投诉沟通技巧